Frequently Asked Questions

Find answers to common questions about Narwal smart home solutions

How does the Narwal self-cleaning system work?

Our robots feature a patented base station that automatically washes, rinses, and dries the mopping pads using heat-controlled airflow to prevent bacteria and odors.

Can Narwal robots distinguish between carpet and hard floors?

Yes, our advanced ultrasonic sensors detect floor types instantly, automatically lifting the mop pads when transitioning to carpet to keep them dry.

How often do I need to refill the water tank?

Depending on your home size and cleaning frequency, the large-capacity 4L clean water tank typically lasts for 3-5 days of deep cleaning.

Does the robot support multi-floor mapping?

Absolutely. Narwal robots can store up to 3 distinct floor maps, allowing you to move the device between levels without losing navigation data.

Is the Narwal app compatible with smart home assistants?

Yes, Narwal integrates seamlessly with Amazon Alexa and Google Assistant for convenient voice-activated cleaning commands.

What maintenance is required for the sensors?

We recommend wiping the LiDAR and cliff sensors with a soft, dry microfiber cloth once a month to ensure optimal navigation performance.